Refund policy

30-Day Returns

You have 30 days after receiving your order to request a return. This applies to all orders, including clearance, sale, and Buy 1, Get 1 Free purchases, provided items are unworn, unused, and returned in their original packaging.

 

To be eligible, your item must be in the same condition you received it: unworn, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

 

To start a return, contact us at info@promisedjewelry.com. Once your return is approved, we'll email you the return address along with simple instructions. Items sent back without first requesting a return won't be accepted.

 

Damages & issues

Please inspect your order on delivery and contact us right away if your item is defective, damaged, or incorrect, so we can make it right.

 

Exceptions

Certain items can't be returned: gift cards. Personalised, custom-engraved, custom-sized, and made-to-order pieces are final sale and cannot be returned or exchanged, as they are created specifically for you. This does not affect your rights if an item arrives faulty or damaged. Please get in touch if you have questions about a specific item.

 

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you may cancel or return it within 14 days, for any reason and without justification, provided it meets the same condition requirements above.

 

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new piece.

 

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card company to process and post the refund. If more than 15 business days have passed since your return was approved and you still haven't received it, contact us at info@promisedjewelry.com.