Shipping policy

At Promised Jewelry, every order is carefully packaged and shipped with care.

 

Processing time

Orders are processed within 1 to 2 business days. You'll receive a confirmation email as soon as your order is on its way.

 

Shipping & delivery

We offer free worldwide shipping on every order. Estimated delivery is typically 7 to 14 business days, depending on your location. Delivery windows are estimates and may vary during peak periods or due to customs.

 

Order tracking

Once your order ships, we'll email you a tracking number so you can follow your piece on its journey to you.

 

Customs & import duties

International orders may be subject to import duties or taxes set by your local customs office. Any such charges are the responsibility of the customer.

 

Lost or delayed orders

If your order is significantly delayed or appears lost in transit, please reach out through our Contact page and we'll make it right.

 

Questions?

For any shipping questions, contact us through our Contact page, our family will be glad to help.